Frequently Asked Questions

Have Questions? We can answer them for you.

Where does the money go when I donate to your organization?
When you donate to Phoenix House California, your funds help us fulfill our mission of helping to save lives – one life at a time. Since 91% of PHCA’s funding comes from government contracts and Medi-Cal, we rely on the generosity of individuals, corporations, and private foundations to help sustain our programs, fund programs not covered by our government grants, and help fill the funding gap. Your support helps us serve and reach over 44,000 people throughout California annually. For more information and to make a donation, please visit www.phoenixhouseca.org/donate or email development@phoenixhouseca.org or call 818.686.3007.

How can I donate to your organization?
To make a donation to Phoenix House California, please click here or email development@phoenixhouseca.org or call 818.686.3007.

Can I donate if I live outside of the United States?
Thank you for your interest in donating and helping to support our life-saving work. We have many donors from outside of the United States who generously support our mission of saving lives. For more information, please visit www.phoenixhouseca.org/donate or email development@phoenixhouseca.org or call 818.686.3007.

Why should I donate to Phoenix House California?
At Phoenix House California, we believe everyone should have the opportunity to live their best life. We offer help to the most impoverished and vulnerable members of our community and do not turn anyone away due to their inability to pay.Since 1979, we have been a leader in the field of substance abuse treatment, providing addiction, behavioral health, and family services to anyone who needs our help, often offering the only chance of recovery to the underserved and uninsured in our community. We provide life-saving services to over 44,000 individuals annually –including, students, families, teachers, veterans, people without homes, and women and men recently released from incarceration. We also offer in-custody substance abuse and mental health services for male adolescents and adults. To make a donation www.phoenixhouseca.org/donate or email development@phoenixhouseca.org or call 818.686.3007.

Can I donate goods or services?
To donate goods or services, please contact our Development Department at development@phoenixhouseca.org or 818.686.3007.

How can I volunteer?
Thank you for your interest in volunteering. You can fill-out a volunteer form here. If you have any further questions, please contact us at information@phoenixhouseca.org.

Can I see an Impact/Annual Report?
You can find copies of our Impact/Annual Reports here.

What is your tax ID number?
Phoenix House California, a not-for-profit, section 501(c)3, EIN #94-3015376.

Where can I find your financial documents?
You can find copies of past annual reports and 990 forms here.

How can I get involved in the organization’s mission?
Thank you for your interest. We have lots of opportunities for you to help make a difference, please go here.

Who runs the organization?
The Phoenix House California Board of Directors provide oversight and strategy while the Executive Leadership Team handles implementation and manages day-to-day operations.

Who governs the organization?
Phoenix House California is governed by a board of directors–a diverse group of passionate volunteer business, nonprofit, and innovative leaders and thinkers –that is legally responsible for making sure the organization remains true to its mission, protects its assets, and operates in the public’s best interest. To safeguard this critical trust, Phoenix House California is committed to best practices in governance, accountability,and transparency. This commitment exists at all levels of the organization.

What sets Phoenix House California apart from other treatment centers?
People suffering from substance use disorders deserve and need treatment that is backed by scientific evidence in an environment that offers privacy and dignity. Our team of experts address underlying causes of substance abuse and behavioral patterns to give patients the best chance for long term recovery. Our treatment approaches are time-tested and have consistently proven successful in the most difficult substance abuse cases.We provide a full range of programs and services, from assessment to treatment planning, to recovery support. Patients may progress from medical detoxification and stabilization to residential treatment, to outpatient care, to sober living housing—or they may enter treatment at any point along our continuum of care. We assess your individual needs and formulate a plan based on who you are, where you are in your recovery journey, and what we believe will work for you here and now.At Phoenix House California, we celebrate the bravery it takes to acknowledge you need help. It takes a special kind of fearlessness to really look at yourself and make the changes to have the life you’ve always dreamed of. We will be with you every step of the way.

Is Phoenix House California affiliated with the Phoenix House Foundation and other programs across the country?
In March 2019, PHCA separated from the national Phoenix House Foundation and became a self-governed, independent nonprofit corporation. This shift empowers us to leverage our resources more effectively while strategically planning for the current and future needs of the individuals, families, and communities we support. While we are no longer one organization, we share the same mission of healing individuals, families, and communities challenged by substance use disorders and related mental health conditions.

Where are Phoenix House California programs located?
You will find a list of programs and locations served here.

How do I contact Phoenix House California?
You can find facility and contact information here.

What is addiction?
As defined by the National Institute on Drug Abuse (NIH), Addiction is a chronic, relapsing disorder characterized by compulsive drug seeking, continued use despite harmful consequences, and long-lasting changes in the brain. It is considered both a complex brain disorder and a mental illness. Addiction is the most severe form of a full spectrum of substance use disorders, and is a medical illness caused by repeated misuse of a substance or substances.

How do you treat addiction?
Addiction can be treated through a combination of therapy and with medication. Treatment that includes medication with therapy is knows as Medication-assisted Treatment (MAT). Phoenix House California offers both residential and outpatient programs for the treatment of addiction. Residential programs involve overnight stays in a controlled environment to overcome serious addiction. Outpatient programs allow the client to continue working and living at home.

What services does Phoenix House California offer?
For a list of services, please go here.

What is the difference between rehab and detox?
Detox or drug detoxification is the process to remove toxins (drugs) from a person’s body and the process can last several days. Those undergoing detox may experience withdrawal symptoms including insomnia, nausea, headache, clammy skin, tremors, dilated pupils, sweating, loss of appetite, irritability, and have difficulty concentrating. Rehab or rehabilitation can begin once the drugs have been cleared from a person’s body. This is the process to help a person remain sober and can take up to several months or longer. Rehab typically involves therapies geared towards an individual’s needs and set in a structured environment. Phoenix House California offers both detox and residential programs for rehabilitation.

What kind of a detox program does Phoenix House offer?
PHCA supports medication assisted treatment (MAT) as part of a comprehensive treatment plan. Medical staff will meet individually with clients to assess if medications would be beneficial in recovery and ensure access to MAT if indicated. In some cases, a short course of medication is used during a withdrawal period, while some individuals may require a longer course of medication management or maintenance to assist in their recovery.

Do you accept insurance to help cover the cost of treatment?
Phoenix House California accepts Los Angeles and Orange County Medi-Cal as well as many types of insurance. You can visit here for a list of Insurance Providers along with information on how to verify your insurance benefits.

How do I access services from Phoenix House California?
Phoenix House offers many services ranging from Prevention to Residential to Aftercare. For a full list of services, please visit the homepage of our website here. For questions or to access services, please go to our Contact Us page.

Do I qualify for services from Phoenix House California?
Phoenix House California offers a wide range of services in many different settings. Our locations have their own qualifications based on medical necessity. Please contact our Admissions Team to answer all your questions.

When can family visit or call the client in residential program?
Due to COVID restrictions, in-person visitation is currently prohibited. Clients are allowed to use their personal cell phones or office telephones to communicate with family and loved ones during free time, which is scheduled throughout the day.

What can I bring to the facility when I’m admitted to the residential program?
It is recommended to bring one week’s worth of clothes and toiletries. Residents are provided with everything they need to complete treatment successfully. Prohibited items include food or drink that is not sealed, homemade food, drugs and drug paraphernalia, alcohol, products containing alcohol, opened tobacco/nicotine products (sealed is ok), medication that is not prescribed or labeled, anything with THC, energy drinks, protein powders or supplements, OTC medication or vitamins or supplements not prescribed by a doctor, weapons, speakers, paint, essential oils, butane or butane lighters, and tools. For further questions, call the facility directly and speak with a member of the admissions team.

What is Naloxone?
Naloxone is a nasal spray or injection used to reverse an opioid overdose. It is also known commercially as Narcan, Evzio, or Kloxxado.

How do I get Naloxone?
Naloxone is a prescription drug but can be available without a prescription in all 50 states, including California. Ask a pharmacist if you would like to purchase naloxone. The National Institute on Drug Abuse has a “Naloxone Finder”. Visit now to see where/how you can purchase naloxone near you: https://www.getnaloxonenow.org/#home.