Disclaimer & Privacy Policy

Medical Advice Disclaimer


The information, including but not limited to, text, graphics, images, and other material contained on this website are for informational purposes only. No material on this site is intended to be a substitute for professional medical advice, diagnosis, or treatment.

If you believe you’re having a medical emergency, please call 911 immediately.

Privacy Policy

Phoenix House California values and is committed to protecting your privacy. The purpose of this Privacy Policy is to describe how Phoenix House California (PHCA) collects, uses and shares information about you when you visit the website www.phoenixhouseca.org and www.shop.phoenixhouseca.org If you do not understand any aspects of our Privacy Policy, please feel free to contact us.

Information You Provide

Phoenix House California collects Personal Data from you when you voluntarily provide such information, such as when you sign up for our newsletter, make a donation, purchase a product, participate in an event, or fill out a contact or referral form. This may include information such as your name, telephone number, address, email address, social media handle, names and birthdates of family members, preferred language, medical and insurance information, mental health and behavioral symptoms, and credit or debit card information.

We may use some of this information to contact you in the future to tell you about services or share news and updates. Each marketing communication we send you will contain information on how to “opt-out” of receiving future communications. If you do not wish to receive any future communications or if you wish to have your name deleted from our mailing list, please contact us as indicated below.

Donating and Purchasing Merchandise Online

Phoenix House California provides information to third party service providers that help us process donations and fulfill and deliver merchandise and services that you purchase from us. These service providers only have access to your personal information to provide these services or only to process your donations. When you make a donation or purchase items, you may become part of a Phoenix House California mailing list. However, we will not sell, rent, or share your name or information with a third party or send mailings to you on behalf of other organizations. This policy applies to all information received by Phoenix House California, both online and offline. You have the option to “opt-out” of receiving future communications.

Information We Collect

We use cookies and other technologies to receive and store certain types of information whenever you interact with our Site through your computer or mobile device. This information is used for statistical purposes and to help us understand how guests navigate our Site. This allows us to customize services and helps us improve the content and functionality of the Site. Cookies may store unique identifiers, user preferences, and other information. When you visit the site again, the cookie allows the Site to recognize your browser. Cookies do not allow us to personally identify you by name, email address, or other personal information.

How We Share Your Personal Information

Phoenix House California will not sell, rent, or share any personal or credit card information you provide. We will not intentionally disclose any personal information to any third party unless you give us permission. There are circumstances in which we may share your Personal Data without notice to you, as set forth below:

Vendors and Service Providers

Phoenix House hires other companies to perform business-related functions that help us run our organization such as processing payments or fulfilling merchandise orders. When using the services of another company to perform this type of function, we only provide them with the information they need to perform their specific function.

Legal or Safety Requirements

Phoenix House California may disclose your Personal Data if required by law or to comply with safety and/or security issues, governmental request, and to protect and defend the rights or property of Phoenix House California and others.

Security of Your Information

Since the internet is not a 100% secure environment, we can’t guarantee the security of the information you transmit to us. We use industry standard administrative and technical security measures and safeguards to protect the security and confidentiality of your information but there is no guarantee that information may not be accessed, disclosed, destroyed, or altered by security breach of any of our safeguards. It is ultimately your responsibility to protect the security of your login information. Emails and other communications you send us through our Site are not encrypted and we strongly advise you not to send any confidential information through these means.

Changes to our Privacy Policy

Our Privacy Policy may change from time to time, and we will post any privacy policy changes on this page. We will also archive prior versions of this Privacy Policy and they will be available for review at your request.

Questions and Contact Information

If you need to contact us with any questions, suggestions, or concerns regarding our Privacy Policy, please email us at info@PhoenixHouseCa.org or call us at 818.686.3000. You may also contact us by US postal mail at the following address:
Phoenix House California
11600 Eldridge Avenue
Lake View Terrace, CA 91342